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Support Services



At Reading Bakery Systems we understand how global on-site training, a quick response time and outstanding technical support services can make the difference between simply making products and making the best products in the industry. That is why our service and technical support teams are ready to travel to sites around the world to guide you through the installation of new processing lines and train plant personnel on maintenance and safety issues.

Technical Service / Field Support
Our customer support does not end at the shipping department. We pride ourselves on responding to customer needs and helping to utilize our equipment to its highest potential. Our technicians are trained to understand the dynamics of plant operations and take that into consideration when in the field. Knowledgeable technicians are available by phone 24 hours a day, 7 days a week to answer production, processing and equipment questions in order to guarantee ultimate performance of your production lines.

Our technicians are also available for plant visits to help solve production, process or equipment problems. They will stay onsite until your problems are completely solved and your production lines are running at their ultimate capacity.
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Installation / Start Up Assistance
Reading Bakery Systems provides complete commissioning of purchased equipment. Our technicians will assist in mechanical and electrical installation, as well as training for management and production personnel. Our technicians will stay onsite for the entire equipment installation and start-up process to guarantee the process goes smoothly.
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Training
Reading Bakery Systems offers classroom and on-site instruction for management and plant personnel. Our trained instructor will show how to safely operate our equipment and how to make consistently high quality product at optimum production capacity. Personalized training courses can be conducted at your plant site or at the Reading Bakery Systems Science & Innovation Center.
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Project Management
Our technicians and engineers will manage your project from start to finish; thereby lower your engineering costs for upgrades, replacements and / or retrofits.
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Maintenance Package Agreements
Reading Bakery Systems offers Extended Service Programs for new or existing machinery in 6, 12, 24 and 36 month intervals. The typical Service Inspection at each of these intervals includes two days of on-site service to inspect, repair, calibrate and document machinery performance, as well as provide technical training to operations and maintenance personnel.
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Equipment Upgrades / Retrofits
Our technicians will evaluate your current production equipment and recommend upgrades or retrofits to increase your productivity. As technology changes, our service department will keep you informed of industry trends and changes to the equipment. This team is also prepared to implement the recommendations with mechanical, electrical or hardware changes.
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View all available equipment upgrades and retrofits

Technical Publications Operation / Equipment Manuals are provided with the purchase of each machine. If you need additional copies, they are available for purchase. You may order additional hard copies or order them on CD-ROM. These manuals include illustrations and full color photographs to enhance instructions. Also provided is a parts manual that is specific to the customer's machine, which includes drawings and schematics.
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Service Parts Program Down time in your production facility is kept to a minimum with our parts replacement program. Our technicians are on call all day, every day to answer questions, suggest solutions and send replacement parts to get your machines up and running as soon as possible.
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Click here for more information on the RBS Parts Department

For more information on Technical Services, please contact Steve Mull at steve.mull@readingbakery.com.

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