Downtime isn’t just a nuisance – it’s missed revenue. That’s why aftermarket support should feel like an extension of your production team, not a call center queue. At Reading Bakery Systems, a leader among industrial bakery equipment suppliers in Brazil, we treat service as a promise that lives beyond commissioning. Our 24/7 model blends real people who know your equipment and smart remote tools that see problems before they spread.
Always-On Support, Real People
A true 24/7 service model starts with access. When you call, you reach technicians who’ve built, installed, or maintained the same systems you’re running – Thomas L. Green ovens, Reading Pretzel SPECTRUM OVEN® lines, Exact Mixing systems, and more. We don’t read from scripts; we listen to symptoms, ask for the right data, and guide you to a safe, fast next step. If the fix requires a visit, we coordinate travel immediately and align with your production windows so repairs happen with minimal disruption.
Planned Maintenance That Prevents Surprises
Most emergencies aren’t surprises – they’re warnings that got missed. We’ll work with you to set a preventive maintenance rhythm based on hours, cycles, and environmental factors unique to baking. Our technicians check airflow and temperature balance, inspect seals and bearings, validate safety interlocks, and calibrate controls so your ovens, dryers, and mixers stay in peak condition. The goal isn’t to “touch everything.” It’s to touch the right things at the right time, so you avoid the 2 a.m. breakdown entirely.
Bake-Curve Confidence With Reading Thermal
When texture, color, and moisture targets matter, service has to speak the language of product quality. We partner with our colleagues at Reading Thermal to use SCORPION® 2 profiling tools that document heat flux, air velocity, and humidity through the process. If operators say a cracker’s snap is fading or a cookie’s color is drifting, we’ll measure the environment, compare it to your golden batch, and dial the settings on your PRISM or SPECTRUM OVEN until quality is back on cue. That’s aftermarket support that protects your brand, not just your uptime.
Training That Sticks With Your Team
Great service also means fewer service calls. We invest in hands-on training so operators understand why a setting matters. From mixer-to-oven handoffs on Exact Mixing continuous systems to changeover best practices on multi-zone ovens, we’ll teach your team to spot issues early and correct them confidently. When new employees join or you add shifts, we can refresh skills on-site or remotely to keep knowledge strong.
Upgrades With Business Outcomes
Aftermarket doesn’t end at repairs. As your goals evolve – energy reduction, throughput increases, allergen changeovers – we’ll recommend upgrades that deliver measurable returns. That might be adding Emithermic XE zones to replace legacy direct gas fired sections, enhancing deposit accuracy upstream, or modernizing controls to improve data visibility. We’ll benchmark before-and-after results, so the value is clear to operations and finance alike.
The Support You Feel On Every Shift
A real 24/7 service model isn’t just a phone number; it’s a system that anticipates, responds, and improves. When you turn to Reading Bakery Systems, you’re gaining a service partner that shows up, day and night, to make sure your bake is on point and your business keeps moving. Please don’t hesitate to use our online contact form or call +1 610-693-5816 for more information.